I once heard from a former colleague that "if you don't hear back from your client after the project is done then it means everything is great and they are satisfied. If you do hear back, prepare yourself for some trouble". Even though I am sure what she said does happen in some companies, I never experienced this type of situation.
I was recently granted the Service 1st Award by my current client company and receiving this news was exciting. I mean, who doesn't like being recognized for their effort and work? Almost nobody. A few words about the Service 1st Award, taken from the company's website:
"Service 1st is about doing what is right - delivering the best service to internal and external clients. Our business is people and their financial well-being. A huge part of ensuring that well being is service.
By going above and beyond to deliver the kind of service that inspires confidence, the kind of service that's worth telling people about, you do more than make one client happy - you make the firm stronger. These firm-wide values continue to be as relevant today as when they were first established. This program provides an opportunity to give positive feedback to Raymond James Ltd. employees who demonstrate service excellence, a positive attitude and superior job performance."
Here are some strategies for getting noticed for the great work that you do:
A great way to get noticed is by taking on a project or task that no one wants to tackle, but that has to get done. Recently, my husband went out of his way at his current job to make a set of process diagrams. It was something that needed to be done but everybody kept postponing. When he offered to take the lead and presented the result to his team, he received appreciation for this initiative.
Track your accomplishments.
With all the hard work that you are doing and with all those projects that you have to juggle, it's really easy to forget what you've accomplished 1 year ago (or sometimes even a few months ago). Keep a folder on your drive and track all your accomplishments. If you receive feedback from clients by email, save them there. If you receive a verbal compliment, write it down and add it to the folder. And so on... Go through these files before your performance review and use them as evidence to show your boss/client what a great job you're doing.
Build rapport, everywhere.
If you are the kind of person who thinks that relationship building is too time-consuming to be worthwhile, it's time to change your mind. People who get things done are people who know people (Forbes). Building rapport or networking is about being empathetic, kind, supportive and helpful. Every aspect of your professional life will be impacted by the way you communicate with colleagues. And don't forget that the most important thing of all is to be....genuine!
Stay updated on your industry.
Read newsletters, books, attend webinars, conferences - there must be tons of learning experiences you can choose from! It's really important to keep up with industry changes and be recognized as an expert in your field. Don't be afraid to speak up about what you know and don't ignore the importance of connecting with people who work in the same industry like yours. Meetups are a great way for doing that for example. I've been attending an eLearning Meetup in Vancouver for more than a year already and I don't have enough words to tell you how valuable this experience was and still is - from meeting new people to improving my eLearning design skills.
Keep up the good work!